If you see an error message or cannot seem to be able to complete your order, here are some troubleshooting tips from PayPal. In a nutshell, your computer's date and time must be reasonably close to now (not set to a few months ago!) and your browser must be configured to accept cookies.

If the date and time on your computer are incorrect, it may cause an error when trying to log into secure sites. To ensure that your computer's date and time are correct please complete these steps:

1. Click 'Start' and point to 'Settings'. (On a Macintosh, you will need to click on the apple in the upper left-hand corner.)
2. Click 'Control Panel', and then double-click 'Date/Time'
3. Adjust the date and time and click 'OK'

Your web browser must also be configured to accept 'cookies' to access most secure web sites, including PayPal. Below are instructions on how to enable cookies for various browsers. If your browser is not listed below, we recommend consulting the Help section of your browser.

For Internet Explorer browser version 5.5 and earlier:

1. From the Tools menu, click 'Internet Options'.
2. Select the 'Security' tab and click the 'Custom Level' button.
3. There will be a section labeled 'Cookies'.
4. Please make sure that both types are enabled, and click 'OK'.

Internet Explorer browser version 6.0 and WIN XP SP1 and IE 7 / Vista users:

1. From the Tools menu, click 'Internet Options'.
2. Click 'Privacy'.
3. Make sure that the slider is set for Medium or just below.
4. Click 'Edit' (or "Sites') located near the bottom of the window.
5. On the line provided type www.paypal.com and click 'Allow'.
6. Click 'OK' to close the 'Internet Options' window.

To accept cookies using Netscape in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under the Cookies heading, select either 'Accept (Enable) all cookies' or 'Accept (Enable) cookies for the originating website' radio button.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.

To accept cookies using Netscape 7.0 in Windows:

1. 1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy and Security'.
4. Under Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'.
5. Click 'OK'.
   
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

To accept cookies using Netscape on a Macintosh:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under the Cookies heading, select either 'Accept (Enable) all cookies' or 'Accept (Enable) cookies for the originating website' radio button.
5. Click 'OK'.
6. Go back to the Web and click 'Reload' . You should receive the most recent versions of our web pages.

To accept cookies using Mozilla:

1. At the top of Mozilla click 'Edit'.
2. In the drop down menu click 'Preferences'.
3. In the Category 'tree' on the left click the 'plus' sign next to 'Privacy and Security'.
4. Under 'Privacy and Security click on 'Popup Windows'.
5. If the box on the right for Popup Windows that states: 'Block unrequested popup windows' is checked:
6. - You will need to click the button for 'Allowed Sites'
   - In the window that says: 'Allow popups from the following web
   sites', add 'https://*.paypal.com'
   - Once you see https://*.paypal.com added to the 'Site' window, click 'OK'.
   - If the box is un-checked, continue with #7
7. On the left side Category 'tree' Under 'Privacy and Security' click 'Cookies'.
8. On the right side window in Cookies, click the 'radio' button next to 'Enable all cookies'.
9. Click 'OK'.

If your Internet Explorer browser is version 6.0 with Windows XP Service Pack 2:

To determine if Windows XP Service Pack 2 has been installed:

1. Open your Internet Explorer browser and select 'Help' from the toolbar.
   
2. Select 'About Internet Explorer'.
   
3. On the About Internet Explorer window, you will be given a version number, a cipher strength (encryption rate), product ID, and update version.
4. If the update version is 'SP2' that means that Service Pack 2 has been installed.

To enable cookies for WIN XP SP2:

1. Open your Internet Explorer browser.
   
2. Click 'Tools' located at the top of the browser and select 'Internet Options'.
   
3. Click the 'Privacy' tab at the top.
   
4. Click the 'Advanced' button.
   
5. Check the box next to 'Override automatic cookie handling'.
   
6. Ensure that both First-party Cookies and Third-party Cookies are set to Accept.
   
7. Check the box next to 'Always allow session cookies' and click the 'OK' button.
   
8. You can also grant PayPal to always set the proper cookie by clicking on the 'Sites' button.
   
9. Then type 'www.paypal.com' into the field below 'Address of Web site:' and click the 'Allow' button.
   
10. Shutdown all browser windows and open a new one.
    
11. Go back through PayPal order process and try again.

To enable cookies using FireFox:

1. Open FireFox.
   
2. Click on Tools.
   
3. Go to Options.
   
4. Expand the Cookies Section.
   
5. Check 'Allow sites to set cookies'.
   
6. Click the "Exceptions" button.
   
7. Type www.paypal.com into the 'Address of web site' box and click the 'Allow' Button.
   
8. Go back through PayPal order process and try again.